Taco's New Controls Family

You talked and Taco listened!  The most comprehensive family of zone controls in the industry just got even better!  Taco redesigned their full line of Zone Control products to include new features and make them easier-than-ever to install and service.

In addition to all of the great features already found in the Taco Zone Control Family of Products, here are some of the enhancements Taco has made to these products:

• The diagnostic lights are now located on the front of the control box.   You no longer need to open the box to troubleshoot the system - the new front-mounted indicator lights show full functionality of all the products wired to the control.  This feature the flexibility for the control to be installed anywhere in the mechanical room.  

• The Expandable Relays now contain dip switches for Post-Purge, Priority Protection and Pump Exercise eliminating the need for plug-in cards to select these controls.

• The addition of the Fuel Mizer to an already comprehensive family of products.  The Fuel Mizer combines a Single Zone Switching Relay (SR-501) with an Outdoor Reset in one single control.  The Fuel Mizer offers the most cost effective way of adding Outdoor Reset to a boiler saving customers an average of 15% on their fuel bill - simply by installing one control!

Taco's Zone Control  Family of Products, combined with their unbeatable selection of circulators and other system components provides fast, convenient, flexible and reliable system solutions.

Wales-Darby Attends 2012 OESP Convention

A contingent of Wales-Darby personnel recently attended the 2012 OESP (formerly known as NAOHSM) Convention in Providence, RI.  While there, they joined in the fun at the kickoff cocktail reception hosted by Taco  and held at the Waterplace Restaurant.  Immediately following the reception, they experienced the unique spectacle of WaterFire - also hosted by Taco.


Another exciting event for Wales-Darby was the naming of Wales-Darby energyPRO member, Bob O'Brien, as the winner of the Taco Do Your Best Work Contest.  Bob is the owner of Technical Heating in Mt. Sinai, NY.  His winning entry featured an installation at the home of a wounded veteran sponsored by Oil Heat Cares.  Congratulations to Bob and thanks to Oil Heat Cares for their support of our returning veterans!

A Happy Customer is a Good Customer by Jim DePalma

  I have been writing in the Trainer's Corner all season about building your business by adding new products so you, the contractor, can have more opportunities. Now, I want to share with you some brilliant ways of building your business that are very simple, and only require your time and attention.

    I recently met with a contractor at the Uponor convention that I had not seen in a while. Robert Heyrich operates John Heyrich Plumbing and Heating, a family business that has been in Northern New Jersey for quite a long time. I asked Robert how business was, and he told me he had an excellent season installing a lot of boilers.

    Robert also shared the most brilliant marketing idea that is so simple, EVERYONE should do it. Here is what he does: After every job, Robert calls the customer to see how the new system is working and if they are pleased. Such a simple idea may seem like something that would go unnoticed, but Robert has been doing this for years and reports that it brings him even more jobs.

    How? By asking his customers if they are happy with the job, Robert earns their trust. In turn, Robert has become the "go-to guy" for his customers. They trust his expertise and even call him for recommendations for roofers, electricians, painters etc! Those trades, in turn, recommend Robert for future jobs!

    Robert also makes sure he keeps up with all the new products. He attended the Uponor convention for the 6th year, is a TACO FLOPRO Team member, and follows John Barba's online trainings and webinars.

    Another way Robert has expanded his business is through the advertisement of his new products and systems. This past heating season, Robert sent out a letter that let his customers know he had the ability to add OUTDOOR RESET (TACO SR501EXP & PC 700) to their existing heating systems, which should save them 10-15% on their fuel cost. Robert knows where the 10, 12, and 15 year old boilers are in his location and he sold 25 TACO outdoor reset systems this past heating season alone. Wow!

    Possibly the most important thing Robert told me was if he can't explain what outdoor reset is, and what it will do in simple terms (so a 10 year old will understand), then no one will buy it. BRILLIANT! He understands the value for his customers, they trust him and he can explain it in SIMPLE TERMS. Obviously, his business has flourished as a result of employing these strategies, and yours can too! It may take time, but it will pay off and grow your business.

    To ensure that YOUR business can expand and flourish, make sure you take the time to keep up with the new tech, join TACO'S FLOPRO Team, and attend the training classes that Wales Darby offers so you can understand and be able to explain new tech in simple terms. Do these things and your phone will ring! Both John Barba of Taco and Wes Sisco of Uponor will be in NJ and NY for training classes, so get started now - sign up for these sessions and start building your business in the simplest way!

Lambda, Lambda, Lambda Isn't Just for Nerds by Anthony Tosi

Once in a while there comes a product that shows brilliance and functionality all in one. Viessmann - Vitodens 200-W Gas-fired wall-mounted condensing boiler with modulating stainless steel MatriX cylinder burner and an industry- leading Inox-Radial heat exchanger made of 316 Ti stainless steel. 

    The new generation of Vitodens 200-W with Lambda Pro is the industry's first intelligent combustion management system. It delivers unparalleled performance, reliability, comfort and extremely quiet operation.

    Lambda Pro technology ensures efficient operation regardless of gas quality and is self-adjusting to all gas types (NG/LPG/LNG).

     Lambda Pro controls gas and air independently based on flame quality (ionization current). This self-calibrating technology eliminates the need for any field adjustments or the need of a combustion analyzer.

The Vitodens 200-W qualifies for rebates on two local utilities' equipment programs

conEdison - Heating and Cooling Rebates for Homes 

• Gas Water Boiler AFUE 90+  $1,000

• Gas Boiler Reset Control $100

• Condensing forced hot water boiler with AFUE 90% + rating

NYC Rebate $1,000  Click Here

Long Island Rebate $800 Click Here

nationalgrid NYC & Long Island Residential Energy Efficiency Rebates

Training Opportunities by Jim DePalma

    Business is tough out there. Many of my contractor friends have told me that they are struggling to get 3 weeks of work a month, sometimes they get just 2. They're trying to collect on completed projects, and that is becoming harder and harder. I always ask them what they are doing to expand their business, you know, mix it up and add new things, stop the same old same old. Some contractors understand what I mean and some do not. Please understand I did have my own business at one time for 6 years, not in this industry BUT business is business. When I was struggling to compete against larger more established companies, (they could always buy better than me and get the better deals), it did not change until I CHANGED. Once I changed my business model or added a "NEW" business /service, things got better and it enabled my business to be different from my competitors. 

    Wales-Darby offers you that chance through our training programs. If you specialize in plumbing/heating, add FUJITSU HEATING & COOLING. Do you OFFER a FUEL SAVING package to your clients? (oil is $4.25 in my area) - add TACO OUTDOOR RESET relay/controls (save on average 15%). On the left of this article there is a picture of a project that I was on this past Tuesday. This contractor added our building management system - UPONOR NETWORK to this project so he could maintain a pool room for his client. It was a very profitable job for him, the customer is happy and he has repeat business from this same job. Use the Wales-Darby training classes to help build your business.

Wales-Darby, Inc. Wins Award

On May 7, 2012 Flow Design, Inc.'s Vice President of Sales & Marketing, Mark S. Purcell, announced their 2011 Quota Buster Awards. Wales-Darby, Inc. was one of ten Manufacturer's Representatives in the entire country awarded this honor for sales that exceeded quota in 2011. This award will be hand delivered to Wales-Darby by their Regional Sales Manager, Michael A. Segala, Jr. Wales-Darby is proud of this accomplishment and thanks Flow-Design, Inc. for all of their support.

Video Blog- Suffolk Community College Visits Wales-Darby

On Friday, May 4, 2012 Suffolk Community College's Pathways to Opportunities Within Energy Renewables (P.O.W.E.R) program visited Wales-Darby New York with Professor Tom Kloss. The P.O.W.E.R. program  is a continuing education course offered by the college for those who are interested in a career path that involves skills in renewable energy and energy efficiency. For more information on this program please visit- http://bit.ly/POWERProgram